OAD 1500 - Customer Service

3 Credits

This course is designed to focus on strategies for understanding customer needs, dealing with issues, building and maintaining loyal customers, and reaching company goals. In-depth study of the customer service environment, customer service skills, and communication skills will provide greater understanding of customer service thinking in business organizations - public or private, domestic or international. Case studies will provide opportunities for applying knowledge and establishing customer service habits of success in all areas of business. Offered (Fall, Spring)