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    Mar 29, 2024  
2021-2022 Catalog and Student Handbook 
    
2021-2022 Catalog and Student Handbook [ARCHIVED CATALOG]

OAD 1500 - Customer Service


3 Credits

This course is designed to focus on strategies for understanding customer needs, dealing with issues, building and maintaining loyal customers, and reaching company goals. In-depth study of the customer service environment, customer service skills, and communication skills will provide greater understanding of customer service thinking in business organizations - public or private, domestic or international. Case studies will provide opportunities for applying knowledge and establishing customer service habits of success in all areas of business. Offered (Fall, Spring)